«MegaFon» explained the accident in the network software error

© RIA Novosti / Maxim to Aminopherase in fotobanka consultant in the office of the mobile operator MegaFon. Archival photo«MegaFon» explained the accident in the network software error© RIA Novosti / Maxim to Aminopherase the image Bank

The accident on the network of MegaFon, which did not work, voice communications operator in Moscow and several major cities of the Volga region, associated with the software error (SOFTWARE) in the data processing system of the company, said Director of public relations «the Megaphone» Peter Lidov in a video posted in the Telegram-channel operator.

«A failure led to the fact that there is a constant peak load on the system and as a result the system can not withstand,» — said Leads. He noted that this is a major accident on the network of «MegaFon» in the history of the company.

According to Lidova, software developer and hardware manufacturer Hewlett Packard are seeking a systemic solution to the problem.

Engineers of «MegaFon» now redistribute the load from broken system to working, said Lidov. He assured that the problem will be solved. «I hope we can do this for hours», — said the representative of «MegaFon». He also apologized on behalf of the company to all customers affected by the problem.

«Today is Friday, but our technical and IT specialists will work as needed, until the connection is fully restored,» said Lidov.

Later, in the «MegaFon» noted that a failure has occurred in the production database Hewlett-Packard — on the primary and backup nodes serving a number of Russian regions. The technical support is also provided by the developer. According to the operator, Hewlett-Packard plans to install the software update.

Earlier on Friday, «MegaFon» and its subsidiaries, the operator Yota, working for the United network of «MegaFon», reported about the problems in the network. The «MegaFon» said that the mobile Internet works in normal mode, calls possible using instant messengers. The message about the problems appeared from the «Beeline», but then it turned out that it only applies to one base station in one of the regions of the country.

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