In the Amur region has opened a hotline for customers «VIM-Avia»

© RIA Novosti / Konstantin to Collabourate in fotomontaggio at the airport. Archival photoIn the Amur region has opened a hotline for customers «VIM-Avia»© RIA Novosti / Konstantin to Collabourate the image Bank

«Hot line» for passengers organized at the Ministry of transport of the Amur region from-for delays and cancellation of flights of airline «VIM-Avia», reported the government of the Amur region.

On Monday, «VIM-Avia» has officially admitted that it did not have the Finance to continue the work and stop Charter flights. Mass and a long flight delay flights «VIM-Avia» has begun even in the summer. Now they have reached such a scale that it took the intervention of the Ministry of transport and Rosaviation. The Prosecutor’s office began check of the carrier, and the Investigative Committee opened a criminal case on the fact of theft of means passengers in the «VIM-Avia».

«Due to the unstable flights operated by the airline «VIM-Avia», the Ministry of transport and construction area is the work of «hot line», passengers will be provided information by phone (4162) 221674 during working hours from 9.00 to 18.00, Saturday, Sunday — closed,» — said in information.

The Agency has developed a booklet with answers to common questions passengers. It explains, for example, is it possible to return the money or change the ticket, if the flight is cancelled or delayed, and what to do if the problem occurred during a connecting flight, separately explains what services the carrier can count on the distressed passenger flight.

On Tuesday the government of the Amur region has informed that planned for the next two days flights «VIM-Avia» on the route Moscow-Blagoveshchensk-Moscow will be held the first flight Moscow-Blagoveshchensk already departed from Domodedovo. According to information of the reference airport of Anadyr, the detainee informed the flight from Domodedovo arrives at 00.25 environment local time. He was supposed to arrive at 12: 30 p.m. Tuesday, after the arrival was postponed to 21.30. Accordingly, the delayed and the return flight in Domodedovo.

Earlier at the airport reported that the operation time of the airfield was extended because of the delay of airline flights.